I. COLLECTION AND USE OF INFORMATION
Customers are asked to provide certain information when they purchase or use our Offerings, including, but not limited to, such information as their name, address, telephone number, and other demographic and related information, and billing information (such as a credit card number). The customer information collected during the registration process is used to manage each Customer's account. For example, we may use credit card information for billing purposes, and we or the Sponsors of forums may use demographic information to better understand who is playing their forums or to create a more tailored or customized experience.
In order to better understand our Customers, we may collect additional data about the Customer or the Customer's industry from the Customer or third-parties. We may also derive data from Customer's usage of our Offerings. For example, we may conclude that you have a specific skill associated with certain forums based on your repeated use of the forums. We use these data to improve our Offerings and to provide greater value to our Customers and Sponsors.
Some Offerings include the creation of a Public Profile. For these services, you agree to allow Conteneo to use your profile information and forum information in Conteneo search results, promotions, and data analysis, subject to any controls that Conteneo may provide to you for managing your profile. You may opt of these Services if you do not want your information to be displayed publically. However, opting out of this may prohibit you from participating in certain Offerings, such as Certifications.
We use registration information to contact you in a variety of ways. We may send you information about Conteneo products and services through email, phone or regular mail. If you order products directly from Conteneo, we will use your information to continue to provide you products that you are interested in. You may exercise your options to not receive any marketing from Conteneo by opting out through any marketing email sent to you. Customers should note, however, that they may still receive administrative emails from Conteneo.
Because many of our Offerings are specifically designed to help Companies better understand their Customers, the personal and private data you share through these Offerings will be shared to these Companies. For example, a car company may use our Offerings to prioritize features for a new car. If you participate in these Offerings, you should expect that the car company has access to your data (see also our Terms of Service).
We do not sell your personally identifiable information to third parties who were not involved in the use of our Offerings. For example, if you join one of our communities or create an account to use our Offererings, we will not sell your personally identifiable information to others. However, we may sell or display aggregated data or related data that does not specifically share your personally identifiable information. For example, we might provide a dashboard of the most common uses of our Offerings, such as the most popular Knowsy topics. We might also use your data to display ads in certain of our offerings.
II. SERVICE PROVIDERS
We may engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance, customer relationship, database storage and management, and direct marketing campaigns. We may share your personally identifiable information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.
III. BUSINESS TRANSFERS
As we continue to develop our business, we might sell or buy additional services or business units. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the user consents otherwise). Also, in the event that Conteneo or substantially all of its assets are acquired, user information will of course be one of the transferred assets.
IV. CUSTOMER FEEDBACK
We may periodically conduct market research activities, such as forums, to improve our business. You may also be asked to provide feedback on other members of our community. For example, a Participant may be asked to evaluate how well a forum was run by a Facilitator. Much like a coach in a sport provides feedback to participants, the information you provide in these activities may be shared with others to help them improve their performance. We encourage Customers to participate in these voluntary surveys because they provide us with important data that helps us to improve the types of services we offer and how we provide them to you.
V. SPECIAL CASES
It is Conteneo's policy not to use or share customer information in ways unrelated to the ones described above without also providing an opportunity to opt out or otherwise prohibit such unrelated uses. However, Conteneo may disclose customer information if, for any reason, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, regulations or other legal requests for such information or to protect Conteneo, our employees, or our Customers.
VI. CONTENEO'S COMMITMENT TO CHILDREN'S PRIVACY
Protecting children's privacy is especially important to us as many of the team working on our services have children, which is among the reasons we will not sell personally identifiable information when you're using Offerings that we sponsor or when you create an account. However, parents and other legal guardians should be mindful Sponsored Offerings or Promotions may collect personally identifiable information and that this information will be shared with the sponsors. For example, a School might Sponsor the use of Knowsy® and request that students of the school log into their Sponsored Knowsy® using a school-supplied email address or identifier. In this case your child's personally identifiable information and related Submissions will be accessible to the school. If you are under the age of 14, you must get your parent or legal guardian's permission before using the Offerings.
VII. PUBLIC INFORMATION
Any information that you disclose in public areas of our websites, on your profile, or in a public forum is considered to be public information. You should exercise caution when deciding to disclose personal information in these areas.
VIII. LINKS TO OTHER websiteS
IX. OFFERINGS ARE A SERVICE
Conteneo provides Conteneo Weave®, Knowsy®, and related websites as a Service. Our software and systems enable the forum and provide the platform to publish the results. We cannot control how participants interact, what they may say or the content they introduce. We generally do not regulate the communications or interactions between participants in the forums. You acknowledge that Conteneo is not responsible for any Submissions generated by participants in the Forum. Please refer to our Terms of Service which provide further details regarding your agreement with respect to any content generated by you or others in the forums.
XI. LOG DATA
When you visit our websites, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your IP address, browser type, or the domain from which you are visiting, the web-pages you visit, the search terms you use, and similar information. We may use Log Data to monitor the use of the Site and of our Service, for technical administration, and to improve the effectiveness of our forums. For example, Planners may wish to prevent participants from the same IP address from playing the same forum to help ensure a diversity of participants and results.
XII. CONTENEO'S COMMITMENT TO DATA SECURITY
Conteneo has security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information. Conteneo® will promptly notify you if we suspect that your personal information has compromised as a result of a breach of security. Conteneo® staff will never ask you for your password through email, forum chat, or any other medium. Do not disclose your password to any third party. If you suspect that your Conteneo Weave® user account has been compromised, please notify us immediately at firstname.lastname@example.org.
XIII. HOW TO ACCESS OR MODIFY YOUR INFORMATION
Conteneo offers Customers the opportunity to access or modify information provided during registration. To access or modify such information, please log into our service and make the necessary changes to your account, or contact us at email@example.com.
480 San Antonio Rd, Ste 202
Mountain View, CA 94040
XV. REVISIONS TO THIS POLICY
Conteneo reserves the right to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Any revision, amendment, or modification will be posted on our website: www.innovationgames.com.
Last Revision: Mar 21, 2013