Last Updated: 25-May-2018
Collection and Use of InformationCustomers are asked to provide certain information when they purchase or use our Offerings, including, but not limited to, such information as their name, address, telephone number, and other demographic and related information, and billing information (such as a credit card number). The customer information collected during the registration process is used to manage each Customer's account. For example, we may use credit card information for billing purposes, and we or the Sponsors of forums may use demographic information to better understand who is participating in their forums or to create a more tailored or customized experience.
In order to better understand our Customers, we may collect additional data about the Customer or the Customer's industry from the Customer or third-parties. We may also derive data from Customer's usage of our Offerings. For example, we may conclude that you have a specific skill associated with certain forums based on your repeated use of the forums. We use these data to improve our Offerings and to provide greater value to our Customers and Sponsors.
We use registration information to contact you in a variety of ways. We may send you information about Conteneo products and services through email, phone or regular mail. If you order products directly from Conteneo, we will use your information to continue to provide you products that you are interested in. You may exercise your options to not receive any marketing from Conteneo by opting out through any marketing email sent to you. Customers should note, however, that they may still receive administrative emails from Conteneo.
Because many of our Offerings are specifically designed to help Companies better understand their Customers, the personal and private data you share through these Offerings will be shared to these Companies. For example, a car company may use our Offerings to prioritize features for a new car. If you participate in these Offerings, you should expect that the car company has access to your data (see also our Terms of Service).
We do not sell your personally identifiable information to third parties who were not involved in the use of our Offerings. For example, if you join one of our communities or create an account to use our Offerings, we will not sell your personally identifiable information to others. However, we may sell or display aggregated data or related data that does not specifically share your personally identifiable information. For example, we might provide a dashboard of the most common uses of our Offerings, such as the most popular Weave frameworks. We might also use your data to display ads in certain of our offerings.
Service ProvidersWe engage certain trusted third parties to perform certain functions and provide services to us, including, without limitation, hosting and maintenance, customer relationship, database storage and management, and direct marketing campaigns. We may share your information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data. A full listing of our service provider can be found here: https://conteneo.co/software/data-privacy/.
Business TransfersAs we continue to develop our business, we might sell or buy additional services or business units. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the user consents otherwise). Also, in the event that Conteneo or substantially all of its assets are acquired, user information will of course be one of the transferred assets.
Customer FeedbackWe may periodically conduct market research activities, such as forums or surveys, to improve our business. You may also be asked to provide feedback on other members of our community. For example, a Participant may be asked to evaluate how well a forum was managed by a Facilitator. The feedback you provide may be shared with others to help them improve their performance. We encourage Customers to participate in these voluntary forums because they provide us with important data that helps us to improve the types of services we offer and how we provide them to you.
Compliance with LawsIt is Conteneo's policy not to use or share customer information in ways unrelated to the ones described above. However, we may disclose your information if we are required to do so by law.
Children Under the Age of 16 (Europe) and 13 (elsewhere)Protecting children's privacy is especially important to us as many people who work at or with Conteneo have children. If you are under the age of 16 (for GDPR compliance) or 13 (elswhere), you must get your parent or legal guardian's permission before using our Offerings. If we learn we have collected or received personal information from a child without verification of parental consent, we will delete that information.
Public DataSome Offerings allow for the creation of a Public Profile. For these services, when you create your Public Profile you explicitly agree to allow Conteneo to use your profile information in search results, promotions, and data analysis, subject to any controls that Conteneo may provide to you for managing your profile. You may opt of these Services if you do not want your information to be displayed publicly.
COOKIESAn HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from our website or software platforms that is stored on your computer by your web browser when using you're using them. We need them to store and manage information like your session id when you're logged in and using out software. You can read a full description of how Conteneo uses and manages cookies here: https://conteneo.co/software/data-privacy/.
LOG DATAWhen you visit our websites, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your IP address, browser type, or the domain from which you are visiting, the web-pages you visit, the search terms you use, and similar information. We may use Log Data to monitor the use of the Site and of our Service, for technical administration, and to improve the effectiveness of our forums. For example, Planners may wish to prevent participants from the same IP address from playing the same forum to help ensure a diversity of participants and results.
Data SecurityConteneo has security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information. We will promptly notify you if we suspect that your personal information has compromised as a result of a breach of security. Conteneo® staff will never ask you for your password through email, forum chat, or any other medium. Do not disclose your password to any third party. If you suspect that your Conteneo Weave® user account has been compromised, please notify us immediately at firstname.lastname@example.org.
How to Access or Modify Your InformationYou can access, modify, download or delete your information by logging into your account, subject to the ownership of your data. Full details: https://conteneo.co/software/data-privacy/.
1296 Kifer Rd., Suite 601
Sunnyvale, CA 94086
Or email us at email@example.com
1296 Kifer Rd., Suite 601
Sunnyvale, CA 94086
Or email us at firstname.lastname@example.org
You are responsible for ensuring we have an up-to-date active and deliverable email address for you.